Privacy Policy
Last updated: December 12, 2025
1. Introduction
This Privacy Policy describes how fdback.io ("Service"), operated by THINK IT FUTURE S.R.L. (Romania), collects, uses, and protects your information when you use our customer feedback management platform. By using the Service, you agree to the collection and use of information as described here.
2. Information We Collect
We collect: Account information (email, name, profile picture), Payment information for paid plans, Workspace and organization details, Feedback content (posts, comments, votes), and Usage data (IP address, browser type, pages visited, device information).
3. How We Use Your Information
We use your information to: Provide and maintain the Service, Process payments, Send service-related communications, Analyze usage to improve the Service, Respond to support requests, and Comply with legal obligations.
4. Data Sharing
We do not sell your personal data. We may share data with: Service providers who assist in operating the platform, Legal authorities when required by law, and Potential acquirers in case of a business transfer. Public feedback content may be visible to other users based on your workspace settings.
5. Cookies and Tracking
We use essential cookies for authentication and session management, functionality cookies for user preferences, and analytics tools to understand how the Service is used. You can control cookie settings through your browser.
6. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we retain data for 30 days before permanent deletion. Some data may be retained longer for legal or business purposes.
8. Your Rights
You have the right to: Access your personal data, Correct inaccurate data, Delete your data, Export your data, and Withdraw consent for optional processing. Contact us at support@fdback.io to exercise these rights.
9. International Transfers
Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or to exercise your data rights, contact THINK IT FUTURE S.R.L. at support@fdback.io.