The Best Featurebase Alternative (For Teams Who Just Want Feedback)

The Math: What You'll Actually Pay

Let's put real numbers on this. fdback Pro costs $15/month, period. Here's what a team actually pays over time compared to Featurebase.

5-Person Team Over 3 Years

10-Person Team Over 3 Years

For a growing team on Professional with moderate AI usage:

That $25,920 difference over three years is a senior developer's salary. For a feedback tool.

And here's the thing about flat pricing at $15/month: the gap only widens as you grow. With per-seat pricing, every new PM, designer, or engineer who needs access to the feedback board adds $29–99/month to your bill. With fdback, they just log in. The price stays $15.

When Featurebase Still Makes Sense

Featurebase has pivoted into something ambitious. For some teams, that's exactly the right fit.

Choose Featurebase if:

• You want feedback AND support in one tool and are willing to pay for both

• You need a help center or knowledge base built-in

• You want AI-powered ticket resolution (and can budget for per-resolution costs)

• You're actively replacing both your feedback tool and your support tool at the same time

• Your team is small enough (1–2 seats) that per-seat pricing doesn't sting

Choose fdback if:

• You want feedback, roadmaps, and changelogs — and that's it

• You already have a support tool you're happy with (Intercom, Crisp, Zendesk, Help Scout)

• Your team has more than 3–4 people who need access to feedback

• You don't want unpredictable AI usage fees on top of your subscription

• You want a real free plan to start with, not a 1-seat demo

• You want anonymous voting so more users actually participate

The question is simple: do you want a support platform that includes feedback, or a feedback tool that does feedback really well?

How to Switch from Featurebase to fdback

If you're already on Featurebase and want to migrate, the switch is straightforward:

1. Export your data from Featurebase — Featurebase lets you export feedback items. Download your existing feedback, votes, and statuses.

2. Sign up for fdback — Create your workspace at fdback.io. No credit card needed, no seat limits on the free plan.

3. Import your feedback — Use fdback's import feature to bring in your existing feedback items. Your vote counts and statuses carry over so you don't lose context.

4. Set up your board and roadmap — Configure your categories, statuses, and roadmap columns. Drop in the embeddable widget if you want in-app feedback.

5. Connect your integrations — Hook up Slack, Linear, Discord, or whatever your team uses. Takes a few clicks per integration.

6. Update your links — Point your custom domain (feedback.yourdomain.com) to fdback. Redirect your old Featurebase URLs if needed.

Most teams complete the migration in under an hour. There's no data loss, no downtime, and you can run both tools in parallel during the transition if you want to be cautious.

Comparing Other Feedback Tools?

Featurebase isn't the only tool in this space. If you're evaluating alternatives, we've written detailed breakdowns comparing fdback to other popular feedback platforms:

• Canny Alternative — Canny uses per-contributor pricing that scales unpredictably. Once your team or active user count grows, costs multiply in ways that are hard to forecast.

• Productboard Alternative — Productboard is built for enterprise product management. If you just need feedback collection, you're paying for a lot of complexity you won't use.

• UserVoice Alternative — UserVoice starts at $899/month. It's built for large enterprises with dedicated product teams and big budgets.

• Pendo Alternative — Pendo's full suite runs $47K+/year. If you only need the feedback part, that's a lot of analytics you're paying for but won't touch.

• Frill Alternative — Frill caps ideas at 50 on lower plans and charges for add-ons. The limits can feel restrictive once you start getting real feedback volume.

• Nolt Alternative — Nolt has no free plan, limited integrations, and fewer features than modern alternatives. It's simple, but maybe too simple.

Frequently Asked Questions

Is fdback a good alternative to Featurebase?

Yes — if what you need is feedback collection, a public roadmap, and a changelog. fdback covers the core product feedback loop at a fraction of Featurebase's cost, with flat pricing instead of per-seat billing. If you also need a full support platform (help center, live chat, AI ticket resolution), Featurebase or a dedicated support tool like Intercom might be a better fit.

Can I migrate from Featurebase to fdback?

Yes. You can export your feedback data from Featurebase and import it into fdback. Vote counts, statuses, and feedback items carry over. Most teams complete the migration in under an hour, and you can run both tools in parallel during the transition.

Does fdback have a free plan?

Yes. fdback's free plan includes full features with no seat limits. You can set up feedback boards, a public roadmap, and a changelog without entering a credit card. It's a real working plan, not a 1-seat demo.

What's the difference between Featurebase and fdback?

Featurebase is a combined support and product management platform — it includes live chat, a help center, AI agents, SLAs, and workflow automations alongside feedback and roadmaps. fdback is focused exclusively on the feedback loop: collecting feature requests, public voting, roadmaps, and changelogs. fdback uses flat pricing; Featurebase uses per-seat pricing with additional AI usage fees.

Does fdback charge for AI features?

No. AI features like duplicate detection, spam filtering, auto-tagging, and smart suggestions are included in every fdback plan at no extra cost. There are no per-resolution fees or usage caps.

Can I use fdback with my existing support tool?

Absolutely. fdback is designed to work alongside tools like Intercom, Zendesk, Crisp, and Help Scout — not replace them. Use your support tool for conversations and tickets, and fdback for structured feedback collection and product planning.

Does fdback support custom domains?

Yes. You can connect your own domain so your feedback portal lives at feedback.yourdomain.com (or any subdomain you choose). This keeps the experience on-brand for your users and builds SEO authority under your own domain.

Try the Focused Approach

Here's what I'd do:

1. Sign up for free — No credit card, no seat limits on core features. Start here →

2. Set up your board — Takes about 5 minutes. Import existing feedback if you're migrating from another tool.

3. Share it with your team — Invite your PMs, designers, and engineers. No per-seat charges.

4. Use it for a month — See if you miss the support suite, or if the feedback loop is what you actually needed all along.

Featurebase is building something broad. We're building something focused. If feedback is your problem, you don't need a platform — you need a tool that does feedback without the noise.

Start free → fdback.io