AI SUPPORT AGENT
Lumi answers your customers in live chat, inside your app and on your public board. It knows your roadmap, your changelog and your docs, and hands the chat to you when a person should step in.
What your customer sees
Lumi
Replies instantly
Sam
Acme
Lumi
Hi! I'm Lumi. How can I help?
Can I export my feedback to CSV?
Lumi
Great! Can we also get one invoice for our whole team?
Lumi
That one's for the team. I've passed it on with a note, so you won't have to repeat yourself.
Sam
Done! From next month your whole team is on one invoice.
Write a message…
What your team sees
Maya Chen
Lumi is answeringLumi handed off to the teamAssigned to you
Maya Chen
Can I export my feedback to CSV?
Not yet, but it's planned. Vote for it and you'll get an email the day it ships: Export data to CSV
Lumi
Maya Chen
Great! Can we also get one invoice for our whole team?
That one's for the team. I've passed it on with a note, so you won't have to repeat yourself.
Lumi
Wants CSV export (linked the request). Asks for one invoice for their whole team. On Pro.
Internal note · Lumi
Done! From next month your whole team is on one invoice.
You
ReplyInternal note
Reply to Maya Chen…Reply to Maya Chen…
Lumi already knows your feedback board, roadmap and changelog, exactly as each customer sees them. Add your docs site or upload PDFs, Word and Markdown files, and it reads them for you: up to 200 pages a site, read again every week.
No answers to write, no flows to build, nothing to train.
Answers from your docs and documents are on the Pro plan.
Docs it answers from
Add your documentation or help center: pages under the URL are crawled (up to 200) and kept up to date every week.
Billing and refunds.pdf
PDF · 240 KB
6 pages · added 3 days ago
https://docs.acme.comAcme Help Center
https://docs.acme.com
Waiting to crawl…Crawling…
148 pages · crawled 4 seconds ago
https://docs.example.comhttps://docs.example.com
AddAddAdding…AddA docs site, a section of one (e.g. …/docs/), or a single page.
Upload documentsPDF (up to 300 pages), Word, text or Markdown. Only their text is kept, not the files.
Lumi works with the rest of fdback, so a chat can become a feature request, follow your customer to their inbox, or go straight to the right person.
Customers write in their language. Your team reads and replies in yours.
¿Puedo pasar mi plan a anual?Can I switch my plan to yearly?
SpanishTranslated from Spanish · Show original
Sure! Open Billing and pick Yearly.
Sent in Spanish
Reply to Lucía…Reply to Lucía…
When someone asks for something new, Lumi posts it to your board, with their okay.
Any chance of a Zapier integration?
Not yet, and nobody's asked for it. Want me to post it as a request? You'll hear when it ships.
Yes please!
Lumi reads your changelog and roadmap, so “is that live yet?” gets a real answer.
Is there a dark mode yet?
Closed the tab? They get your answer by email, with a link back to the chat.
Is SSO on the roadmap?
Maya left the chat
Yes! SSO is planned for next month.
2 minutes later, in Maya's inbox
Yes! SSO is planned for next month.
Continue the conversationAssign chats, alert a teammate or post to Slack the moment a chat starts.
First messages are checked. Spam never pings your team or uses up an AI reply.
Name and look
What it's called and how it looks. Visitors see it in your widget and board chat.
Name
Lumi
Visitors see “LumiNova is typing” and the name on its answers.
Look
Color
Default
DefaultAny color. Default follows light and dark mode.
Preview
LumiNova
Hi! I'm LumiNova. How can I help?
Give it your own name, pick one of ten looks and any color. Your customers see it on every answer, in your widget and on your board.
On Pro, upload your own images instead, one for light mode and one for dark.
Simple, transparent pricing with no hidden fees.
$0/mo
Perfect for side projects and validation
Get StartedEverything you need to know about collecting feedback and building your roadmap.
Contact usfdback.io is built for teams who ship fast and don't want to babysit another tool. Setup takes minutes, pricing is transparent, and you won't outgrow it on day one. No demo calls, no sales process — just sign up and start collecting feedback.
No VC funding, no enterprise sales team, no bloated overhead. Just one developer focused on building a great product at a fair price.
Yes. Connect your custom domain and your feedback portal lives at feedback.yourdomain.com.
Share your feedback board link or embed the widget on your site. Users can submit ideas, vote, and comment.
Yes. Every plan includes live chat in your widget and on your public board, plus Lumi, an AI support agent that answers first and hands the chat to you when it can't help. The Free plan includes 25 AI-answered chats a month, Pro 500, and Enterprise 2,000.
Mark feedback as completed and everyone who voted gets an email automatically. You can also link it to a changelog entry for a public announcement.
Lumi is the AI support agent built into fdback. It answers your customers in live chat, in your app's widget and on your public board, using your feedback board, roadmap, changelog and docs, and hands the chat to your team when a person should step in.
It hands the chat to your team: when the customer asks for a person, has a billing, refund, account or security question, is upset, or when it can't find an answer. Your team gets an internal note summing up the conversation, and the customer keeps chatting in the same thread.
It's built not to. Lumi only answers from your board, roadmap, changelog and docs, never invents features, dates or prices, and only shares links it actually found. When it doesn't know, it says so and brings in your team.
Lumi is included on every plan. The Free plan includes 25 AI-answered chats a month, Pro 500 and Enterprise 2,000. Free workspaces also get a 14-day trial from their first chat, with 200 AI chats and answers from your docs. When you run out, new chats simply go to your team.
Yes. Give it any name, pick one of ten looks and a color, or upload your own images on Pro.
No. Lumi also answers on your public board's chat. Add the fdback widget to your app to let customers chat without leaving it.
Turn on live chat, point it at your docs, and your customers get an answer while you sleep.
