Canny Pricing Explained: What You Actually Pay in 2026

Canny's pricing page shows three numbers: $0, $19/month, and $79/month. If you're evaluating feedback tools for your SaaS product, those look reasonable. A free plan to test things out, a cheap starter tier, and a mid-range option for growing teams.

Then you start using it. Your users submit feedback, vote on ideas, leave comments — the exact behavior you want — and your bill starts climbing. The $19/month plan is $19/month for your first 100 tracked users. At 500 users, it's closer to $175/month. At 1,000 users, you're looking at $275/month or more.

This isn't a bug. It's how Canny's pricing model works. And if you don't understand it before you commit, you'll hit a nasty surprise the moment your product starts gaining traction.

This guide breaks down every Canny plan, explains the tracked-user model that drives your real costs, shows what you'll actually pay at different team sizes, and compares it to alternatives that don't charge you more for collecting more feedback.

How Canny's Pricing Works

Canny uses a tracked-user pricing model. Unlike tools that charge per admin seat or a flat monthly fee, Canny charges based on how many end users interact with your feedback system.

A "tracked user" is anyone who submits a post, votes on a request, or leaves a comment on your Canny board. If an admin submits feedback on behalf of a user, that user counts too. If Canny's AI Autopilot feature captures feedback from a support conversation and attributes it to a user, that user becomes tracked as well.

This means your bill grows with engagement. The more successful your feedback program is — the more users participate, vote, and share ideas — the more you pay. It's a model that effectively taxes the behavior you're trying to encourage.

Every plan except Business has a tracked-user cap. When you exceed it, Canny automatically upgrades you to the next pricing tier unless you've set a spending limit. If you do set a limit, Canny stops tracking new users once you hit it — meaning feedback from new users is simply ignored.

Every Canny Plan Explained

Free Plan — $0/month

Canny's free tier gives you the basics: a feedback board, a public roadmap, a changelog, unlimited posts, and unlimited boards. It sounds generous until you see the limit: 25 tracked users.

That's 25 people who can submit, vote, or comment — total, not per month. If you embed a feedback widget in your app, you can burn through 25 tracked users in a single day. The free plan is effectively a trial, not a usable tier.

Other limits worth knowing: no custom domain (your board lives at yourname.canny.io), no changelog emails to subscribers, and only basic integrations — no Jira, Linear, GitHub, or other project management connections. You also can't remove Canny's branding.

For context, most Canny alternatives offer free plans with far higher or unlimited user caps. The 25-user limit is one of the most restrictive free tiers in the feedback tool space.

Core Plan — Starting at $19/month (annual) or $24/month (monthly)

The Core plan removes the 25-user cap and adds custom domains, content translations, and Segment integration. It's Canny's entry-level paid tier.

The starting price of $19/month covers approximately 100 tracked users. Here's where it gets expensive: as your tracked users grow, the price scales in increments. At 500 tracked users, the Core plan costs roughly $175/month. At 1,000 users, it climbs to around $275/month. At 1,250 users, roughly $311/month.

What Core doesn't include: project management integrations (Jira, Linear, GitHub, Asana, ClickUp), advanced privacy settings, user segmentation, custom post fields, automation rules, and SSO. These all require the Pro plan or higher.

This is the critical gap for most SaaS teams. If you need to sync feature requests to your issue tracker — which is fundamental to actually acting on feedback — you're forced onto the Pro plan at nearly 4x the starting price.

Pro Plan — Starting at $79/month (annual) or $99/month (monthly)

The Pro plan adds project management integrations, advanced privacy, user segmentation, automation rules, smart replies, comment summaries, and 10 owner/manager admin seats.

Like Core, the stated price only applies to around 100 tracked users. The scaling is more aggressive: at 200 users, you're paying around $129/month. At 700 users, approximately $379/month. At 1,250 users, roughly $579/month.

Pro is Canny's most popular tier because it's the first plan where the tool becomes genuinely useful for product teams. But the combination of tracked-user scaling and feature gating means most growing teams end up paying $300-600/month — significantly more than the $79 that appears on the pricing page.

What Pro still doesn't include: SSO integrations, CRM integrations (Salesforce, HubSpot), priority support, and Canny branding removal. All of these require the Business plan.

Business Plan — Custom Pricing

The Business plan is for teams with 5,000+ tracked users and requires contacting Canny's sales team for a quote. It adds SSO, CRM integrations, priority support, and optional branding removal (often at additional cost).

Published estimates from users and review sites suggest Business plans typically start at $1,000-1,500/month, with some teams reporting $10,000+ annually. The exact price depends on your tracked user volume and negotiation.

What You'll Actually Pay: Real Cost Examples

The gap between Canny's advertised prices and real costs is the most common complaint about the product. Here's what typical SaaS teams actually pay.

Solo founder, 200 tracked users: You need a custom domain and a Linear integration to ship what users ask for. Custom domain requires Core ($19+), but Linear integration requires Pro ($79+). At 200 tracked users on Pro, your actual cost is approximately $129/month — not $79.

Small team, 500 tracked users: With 5 people on the product team, you need PM integrations and user segmentation. That's the Pro plan. At 500 tracked users, you're paying approximately $349/month. That's $4,188/year for a feedback tool.

Growing startup, 1,000 tracked users: You've hit product-market fit and feedback is pouring in. At 1,000 tracked users on Pro, your bill is approximately $579/month — $6,948/year. If you also need SSO for compliance, you're forced onto the Business plan with custom (higher) pricing.

The growth penalty: The tracked-user model means your costs increase the more successful your product becomes. A startup that triples its user base from year 1 to year 2 might see their Canny bill double or triple as well — even if they're using the exact same features.